Residential Operations Supervisor - MIST

Job Overview

The Misdemeanor Incompetent to Stand Trial (MIST) Program serves defendants in Los Angeles that are facing misdemeanor charges and found incompetent to stand trial. This population is often chronically homeless with severe mental health disorders and, without alternative resources must remain in the County Jail, until their maximum sentence is served or are restored to competency. The Los Angeles Office of Diversion and Reentry (ODR) has addressed the needs of this population through a diversion program that places them in residential community settings. The goal of MIST is to restore these individuals to competency whilst living and receiving treatment in the community. Program participants are under an active Court order and required to remain medication compliant while in residence. If restored to competency prior to their maximum date of treatment, participants are sent back to criminal court to face their charge(s).Upon successful program completion, misdemeanor charges are dropped and program participants are transitioned into permanent supportive housing. 

This MIST Residential Operations Supervisor reports directly to the program manager. The main function of the Residential Operations Supervisor is to ensure clients are receiving the highest level of care possible. The Residential Operations Supervisor will be primarily responsible for evaluating components of direct service delivery and then working to improve areas of deficit. The Residential Operations Supervisor will work within the MIST multi-disciplinary team and serve as the overseer of all client programming. The Residential Operations Supervisor is responsible daily operations and training support staff in competencies such as harm reduction, safe de-escalation practices, and trauma informed care. 

Key Responsibilities

  • Consulting with clinical staff to manage crises: provide de-escalation support/ support staff in determining necessary interventions (i.e. determining when more intensive interventions are needed).
  • Training non-clinical housing staff: train housing staff in the core competencies: (1)Harm Reduction, (2)Motivational Interviewing, (3)Trauma-Informed Care, (4)Boundaries and Confidentiality. Work directly with the Housing Manager to oversee housing staff and ensure housing staff are applying core competencies to their work approach. 
  • Med Call Program: manager would be cross trained in all med call processes.
  • Curates Monthly Events and Programming Calendar: ensure there is at least 10 hours of weekly programming at each site; coordinate and schedule outings monthly; ensure consistency and efficacy of all groups; facilitate two groups per week at each site.
  • Directly Supervises: on site case managers; providing bi-monthly group supervision; guidance and training around all case management activities. 
  • Availability: On-call after hours if needed; responds to crises as necessary; attends staff and agency meetings; participates in agency trainings as required.
  • Documentation Responsibilities: Ensures program case managers develop/maintain treatment plans, transition plans, progress notes. Audits: Facilitates bi-monthly chart audits for and medication audits for all sites.
  • Order Supplies: oversees supply inventory; orders all necessary items and ensures sites are appropriately stocked with office and medical supplies. Re-orders client canteen items as needed.


Education and Knowledge, Skills and Abilities

Education Required:

  • High school Diploma or equivalence.
  • Bachelor’s Degree in a related field OR a minimum of 6 years’ experience working in a similar position.


  • Master’s Degree in a related field.
  • Certified AOD counselor.

Knowledge Required:

  • Minimum of 4 years’ experience managing staff.
  • Minimum of 3 years’ experience working with diverse populations, preferably homeless and/or mentally ill.
  • Highly experienced in Harm Reduction and Motivational Interviewing practices.
  • Previous Case Management experience.

Skills and Abilities Required:

  • Ability to use electronic health records systems maintaining integrity and  accuracy of data.
  • Professionalism, punctuality, flexibility, and reliability.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Strong problem-solving skills and critical thinking.
  • Outstanding ability to follow-through with tasks.
  • Capable of working independently while contributing to a multidisciplinary team.
  • Able to work within a frequently changing project scope.


  • Knowledge of the mental health court system (court 95).
  • Familiar with the criminal justice system.
  • Bilingual.           


Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Los Angeles, CA
Hours/wk: 40

Job Location