SF Director of Withdrawal Management & Residential Services Division

Job Overview

The Director of San Francisco Withdrawal Management and Residential Services Division provides direct supervision, oversight, coordination, support, and quality management to the withdrawal management and residential operations at all levels in San Francisco. This Director will have direct oversight of BH withdrawal management, residential programs and will report up to the San Francisco Managing Director on all program components including clinical care, staffing, safety, daily operations, ongoing development, fiscal health, and others as they arise.

This role will lead initiatives on trauma-informed care, harm-reduction, and client-centered care in all SF residential/withdrawal management programs. Responsibilities include implementing and supporting program-level models of care for team-based clinical care in residential settings among multi-disciplinary staff; lead and be a subject matter expert for residential/withdrawal management Drug Medi-Cal; ensuring the accuracy and compliance with stakeholder requirements of the electronic medical records; client tracking; monitoring and supporting staff productivity; performing internal audits; and conducting/overseeing staff and leadership recruitment, hiring, training, and supervision. Additional responsibilities include establishing written workflows, policies, A3 problem solving thinking, working with stakeholders, and participating in the development of new residential business opportunities.

Key Responsibilities

Management Responsibilities: Management responsibilities include working with BH staff and leadership to engage and support care teams by ensuring team based care, participating in or developing protocols and procedures, providing training on team-based care, and coaching teams; acts as quality improvement lead for withdrawal management and residential Drug Medi-Cal (DMC) in San Francisco including attending City and County meetings regarding withdrawal management and residential DMC and reporting back to key staff and organization important DMC information, organizing and leading internal DMC meetings including regular meetings and various workgroups or ad hoc meetings, ensures key activities have a lead and are on track, fully understands DMC, brings together various stakeholders and ensures buy in and team work to meet goals or develop and implement necessary processes and work-flows. Additional duties include conducting/overseeing staff and leadership recruitment, hiring, training, and supervision; conducting frequent department meetings; maintaining liaison with other agency department managers and leads; developing with withdrawal management and residential programs workflow; coordinating services and clinical schedules with Program Directors; and ensuring the overall quality of clinical services in SF BH programs. Additional responsibilities include collaborating with primary medical clinics to ensure clients have appropriate referrals and follow up as well as ensuring adequate bed flow between all levels of residential/withdrawal management programs.

Administrative/Compliance Responsibilities: Ensuring the integrity of withdrawal management and residential behavioral health documentation and billing by monitoring and clearing CDI reports, matching services between multiple systems, conducting internal audits, and overseeing external audits. Additional duties include monitoring and improving staff productivity levels, coordinating care, and managing residential/withdrawal management resource allocations.

Clinical/Supervision Responsibilities: Provides regular supervision and consultation as needed. May provide formal clinical supervision to staff as assigned in accordance with the standards established by the California Board of Behavioral Sciences and the California Board of Psychology. Oversees frequency and quality of clinical supervision for all BH clinical staff in SF programs. Training Responsibilities: Training responsibilities include conducting trainings on team-based clinical care, DMC requirements and documentation standards, DMC procedures, quality assurance, confidentiality, crisis management, and other related clinical as well as administrative topics. Ensuring that regular evidenced based practices trainings occur in all residential and withdrawal management settings.

Other Duties as Assigned

Education and Knowledge, Skills and Abilities

BA/BS in Nursing/Hospital Administration/Psychology/Social Work or related field and three years of management experience overseeing residential/inpatient programs/services and three years of experience working in inpatient, residential or withdrawal management programs.

Preferred: Licensed- RN or LCSW with the California Board of Behavioral Sciences or California Board of Registered Nursing AND three years of management experience overseeing residential/inpatient programs/services and three years clinical, behavioral health experience.

Experience with DMC Medi-Cal procedures and documentation.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: $110,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location