STOP Case Manager - STOP Area 6

Job Overview

Will provide direct case work services to participants on parole within the community, conduct unannounced quality assurance site visits to subcontractors, assign service level to participants based on Secondary Assessment, Case Management Plan (CMP) development and updates, file reviews, ancillary service procurement, maintaining open and continuous dialogue with Parole Agent of Record (AOR), development of discharge plans and levels of care including extension requests based on need. STOP Case Managers are responsible for assessing client needs and strengths in support of health and recovery. Through an array case management services and providing high quality customer service, STOP Case Managers assist clients in navigating the needed services to reach health and recovery. STOP Case Managers also assure that the quality of services delivered by the community providers meet the standards set forth by the California Department of Corrections and Rehabilitation (CDCR) and HealthRIGHT 360.  

Maintains an assigned caseload of CDCR clients and conducts face-to-face assessments, progress reviews and updates with each client. Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status and develops new resources. As needed, travels to various institutions/providers (sometimes requiring overnight stays) to provide outreach and assessment services. Corresponds with Agent of Record and assigns authorization for readmissions.

Key Responsibilities

Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.

Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.

Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.

Relationship Orientation: Establishes rapport easily with others; listens attentively to others' perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.

Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.

Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.

Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.

Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

 

Education and Knowledge, Skills and Abilities

Required:  

  • High School Diploma or equivalent.
  • A valid California driver’s license.
  • Minimum of (3) years’ experience working with a criminal justice population.
  • First Aid Certified and CPR Certified.

 Desired:  

  • Valid Substance Use Disorder (SUD) certification by DHCS approved certification agency. Substance Use Disorder (SUD) treatment/recovery program experience  .
  • Co-Occurring Disorder and/or Mental Health treatment/recovery program experience.
  • Bilingual.

Background Clearance Required:

  • Must undergo a background investigation and criminal records check to obtain clearance.
  • Must be able to satisfy requirements for security clearances.
  •  Must not be on active parole or probation.
  •  If previously on parole or probation, must be off for a minimum of 3 years.

 Required:

  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.

Required:

  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented. Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  •  Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: San Diego, CA
Hours/wk: 40

Job Location