STOP Community Service Representative (CSR)

Job Overview

Community Service Representatives (CSRs) are responsible for a comprehensive array of  placement, reentry, and case management services to the California Department of Corrections and Rehabilitation (CDCR) population from within the in-prison Substance Abuse Treatment (SAT) programs, Community Transition Program (CTP), and other General Population (GP) inmates scheduled for release from CDCR institutions.  Responsibilities include conducting Specialized Treatment for Optimized (STOP) outreach presentations within the SAT programs at various prison yards as needed, service provision to a caseload of CDCR participants, face-to-face screening of referred inmates and parolees, conduct placement assessments, monitoring and documenting participant progress, identifying and procuring ancillary services, development and referral of treatment and/or housing resources, maintaining project documents and records, and ongoing communication with the CDCR personnel. The CSR screens and manages the participant from the intake process for placement into Community Based Providers (CBP), through treatment, and into the final stages towards an independent, crime-free lifestyle. The position also requires ongoing data entry of placement notes, filing, coordination of CBP placement, and transportation planning with institutional staff and other duties as assigned by STOP supervisors.

Key Responsibilities

Other responsibilities and requirements include but are not limited to:

  • Travel to various institutions (sometimes requiring overnight stays) to provide outreach, screening, and assessment services. Must be able to be assigned a clearance by the CDCR for entry into institutions.
  • Maintain assigned caseload(s) and/or maintain tracking of prospective CDCR participant placements (by institution if applicable).
  • Maintain Post Release Community Supervision (PRCS) statewide probation contacts for reentry and ancillary services of non-STOP eligible parolee services. Provide referral information when necessary as requested.
  • Attend SAT program and/or other institutional provider fairs when needed.
  • Make Global STOP presentations to prospective STOP participants that meet the standards set forth by the California Department of Corrections and Rehabilitation (CDCR) and HealthRIGHT 360.  
  • Ensure accuracy of all necessary paperwork conforming to STOP file audit compliance.
  • Maintain accurate and comprehensive participant files and/or perform data entry as needed.
  • Complete monthly reports as directed.
  • Conduct needs-analysis and procurement of ancillary services for the target population.
  • Maintain files of Community Based Providers.
  • Create open and continuous dialogue with Parole Agents of Record (AOR), if known, and if applicable, develop of discharge plans and determines levels of care during reentry.
  • Attendance of weekly STOP staff meetings in the STOP placement office 3-4x per month and attend required staff trainings depending on prison/travel schedule
  • Attend a minimum of one (1) hour of individual clinical supervision and one (1) group clinical supervision session per month.
  • Additional duties as assigned by Supervisor.



Administrative and Clinical Responsibilities: Conduct outreach presentations within CDCR institutions and interaction and coordinating documentation with CDCR personnel regarding participant placements. Maintains accurate and comprehensive documentation on each prospective STOP client, prospective PRCS release (if applicable), and Community Based Providers (CBP). Attends required trainings and meetings. Assist in training of new hires. Coordinates with available internal and external resources (institutional SAT staff, Parole Agents, community based providers, STOP staff, etc.) to develop/maintain reentry plans and transition plans, and appropriate updates in support of the health and recovery needs of each prospective client. Identifies and documents factors that are potential barriers to CBP placements IE Mental Health, Medical, some criminal convictions, etc.. Maintains accurate records by data entering documentation into various electronic systems for all prospective participants in accordance with guidelines established by HealthRIGHT 360 and/or CDCR to satisfy internal and external evaluating requirements.


Placement and Documentation Responsibilities: Assess, schedules and coordinates placements of referrals into appropriate community placements in conjunction with the STOP Placement Coordinators and Transportation Coordinators, and their supervisors. Assist with non-STOP referrals when necessary at CDCR request (IE PRCS, inmates “maxing out” with no probation/parole supervision, etc.)  Coordinates transportation with STOP Transportations Coordinator(s). Matches inmates to the appropriate level of care within a network of sub-contracted Community Based Providers. Screens paperwork and identify possible obstacles to treatment provision. Receives transitional plans from CDCR institutions. Conduct regular communication with Parole Agents.  Work collaboratively with CDCR staff while preserving the safety and security of CDCR institutions. Conducts presentations and regularly documents attendance. Identifies community capacity needs. Revises and submits placement requests.


Other Responsibilities: Due to security concerns at institutions and/or modification in workload via CDCR changes in the contract, may be assigned “other than CSR position duties” by STOP supervisors as needed.

Education and Knowledge, Skills and Abilities



- High School Diploma or equivalent

- A valid California driver’s license  

- Minimum of (3) years experience working with a criminal justice population

- First Aid Certified and CPR Certified



- Valid Substance Use Disorder (SUD) certification by DHCS approved certification agency

- Substance Use Disorder (SUD) treatment/recovery program experience  

- Co-Occurring Disorder and/or Mental Health treatment/recovery program direct service experience  

- Bilingual


Background Clearance


- Must undergo a background investigation and criminal records check to obtain clearance

- Must be able to satisfy requirements for security clearances at CDCR Institutions

- Must not be on active parole or probation

- If previously on parole or probation, must be off for a minimum of 3 years.




- Culturally competent and able to work with a diverse population

- Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

- Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency


Skills and Abilities


-  Must pass HealthRIGHT360 computer test

- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

- Professionalism, punctuality, flexibility and reliability are imperative

-Excellent verbal, written, and interpersonal skills

-Integrity to handle sensitive information in a confidential manner

-Action oriented. Strong problem-solving skills

-Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks

-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility

-Strong initiative and enthusiasm and willingness to pitch in whenever needed

-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations

 -Able to work within a frequently changing project scope while maintaining overall direction and structured priorities



- Experience working face to face with inmates in correctional environment

- Knowledge of co-occurring disorders and trauma informed treatment

-Knowledge of Clinical documentation (treatment plans, progress notes etc.)

-Experience working with criminal justice population


Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRight 360 offers a competitive benefits package.
City: San Diego, CA
Hours/wk: 40

Job Location