Street Outreach Worker/Crisis Responder I - Mission District

Job Overview

This is a union position.

Street Outreach Workers (SOW) will respond to street violence under the operations of the San Francisco Street Violence Intervention Program, a street outreach and crisis response initiative created to reduce and intervene in youth related street violence for the City and County of San Francisco. San Francisco street violence refers to any severe conflict perpetuated by rival territories which may be initiated by turfs or other street associations’ rivalry. SOWs will be part of a geographic team responsible for street outreach and crisis intervention in one of the following neighborhoods: Western Addition/ South of Market & Tenderloin, Mission, Bayview-Hunter’s Point/Potereo Hill and Visitation Valley. This position has a specific emphasis on the Mission District of San Francisco. This job can be dangerous at times and it requires that one be mindful of their safety; not only for themselves but for the safety of their co-workers.

The Street Outreach Worker will be primarily responsible for conducting street outreach, in which they will become more familiar with at-risk youth in the zone they are assigned. They will be shadowing other levels, in order to learn advanced skills, such as group facilitation, mediation, and crisis response.

Key Responsibilities

Outreach Responsibilities: 

  • Participate and support in geographic specific program activities, such as neighborhood, after-school and evening canvassing. Assist and support in neighborhood, school and or community conflict mediations. Engage, maintain and track an active caseload of 10 participants that focuses on changing negative street behaviors.

Crisis Response Responsibilities: 

  • Work collaboratively with the San Francisco Police Department and San Francisco Department of Public Health’s Crisis Response Team staff to respond adequately to San Francisco’s crisis response system.  Act as a buffer between law enforcement and community during a crisis. Assist and support in community vigils. Assist and support DPH’s CRT during viewings, funerals and or repasts. May be asked to be on-call, including holidays and weekends, to assist in a crisis. Must be available to work afterhours, holidays and weekends.

Public Education and Community Mobilization Responsibilities:

  • Participate in street violence reduction partnerships and community meetings within and across city agencies, other public and private entities, service providers, and additional stakeholders to accomplish defined objectives.  Co-facilitate groups/workshops in the community and or school that focus on violence prevention and life skills. Participate and assist in the preparation of peace promotion activities. Prepare and distribute food to promote healthy eating in the communities impacted by violence.

Food Distribution

  • On designated days have the necessary supplies, pick-up food from all accounts, food is prepared in a sanitary manner, engage with community, insure sign-sheets and documentation is completed.
  • Program Operation Responsibilities: Successfully perform SFSVIP daily operations and work with assigned geographic team accordingly. 
  • Documentation and Compliance: Collect data, document daily and maintain accurate documentation and statistics on client services and produces reports accordingly. 

And, other duties as assigned

Education and Knowledge, Skills and Abilities

Education and Experience 

  • 1- 3 years of experience working in the field of violence prevention services 
  • Experience and knowledge of public health needs and street intervention operations
  • Experience working with Victims of Crime and their immediate and/or extended family
  • Experience working with at-risk and high-risk youth and/or young adults in one of the following neighborhoods- Western Addition/ South of Market & Tenderloin, Mission and Visitacion Valley and Bayview-Hunter’s Point/Potrero Hill 
  • Current valid CA driver’s license. 
  • Must be able to clear  HR360 vehicle insurance
  • Must be available after hours holidays and weekends to respond to emergencies, outstanding crisis or events in any San Francisco neighborhood
  • High school diploma or GED required


  • Associates Degree in Social Work, Public Health, Public Policy, Criminal Justice or closely related field
  • Experience or in depth knowledge of best practices in violence prevention, community empowerment, alternatives to incarceration, youth development and public safety
  • Familiarity with all San Francisco’s neighborhoods and community programs preferred
  • Experience collaborating across government agencies and facilitating multi-agency processes

 Background Clearance 

  • Ability to clear and maintain fingerprint clearance


  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
  • Integrity to handle sensitive information in a confidential manner

Skills and Abilities

  • Ability to work under pressure and in stressful situations.
  • Ability to work in a collaborative partnership environment 
  • Excellent verbal and written communication skills 
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment
  • Professionalism, punctuality, flexibility, and reliability are imperative
  • Excellent verbal, written, and interpersonal skills
  • Action-oriented
  • Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities
  • Outstanding ability to follow-through with tasks 
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations 
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

We will consider for employment qualified applicants with arrest and conviction records.

Compensation: $41,000.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

Job Location