Client Engagement and Navigation Services (CENS) will focus on increasing show rates for clients shared with state and County entities with whom they will be working. The CENS will achieve this aim by meaningfully engaging these clients, determining which SUD services are most appropriate for individuals based on an ASAM brief triage assessment for adults and an evidence-based screening tool for youth, motivating the individual to connect with the selected treatment provider, and ensuring that these individuals have the necessary support (e.g., transportation) and health coverage (e.g., Medi-Cal or My Health LA) to successfully connect with these treatment services.
The CENS will provide a critical liaison role in assisting vulnerable individuals involved in multiple systems to access necessary services to address their SUD treatment needs. The CENS will provide high-touch (e.g., face-to-face) interaction to facilitate access to SUD treatment necessary for improving health outcomes, reducing frequent use of hospitals and emergency departments, obtaining employment, maintaining income benefits and housing, reuniting with children, and satisfying probation requirements or pre- or post-plea diversion from the Los Angeles Superior Courts. Additionally, the CENS will establish and maintain linkages to additional services to appropriately refer clients to service providers that address unmet needs that create barriers to successfully engaging in SUD treatment, such as poor health, domestic violence, and homelessness.