SUD Care Coordinator

Job Overview

North County Serenity House Outpatient Program offers outpatient and intensive outpatient substance use treatment to women and parenting teenagers.
North County Serenity House Outpatient Program provides a gender responsive, trauma informed approach to assist our participants in recovery, relationships and relapse prevention. Our comprehensive program includes therapy, psycho education classes, counseling groups, advocacy, onsite daycare, homeless supportive services and exit planning.
We believe in individualizing participants’ treatment based on their need and what works best for them. Our hope for every woman is that they are able to improve their quality of life, establish a support system and develop healthy coping skills.

Care Coordinators are responsible for assessing participant needs and strengths in support of health and recovery in a structured, safe and culturally sensitive setting. In conjunction with participant and the treatment team, the Care Coordinator assists participants in completing treatment plan goals through individual counseling that includes, but not limited to, substance abuse recovery skills, strategies for coping with trauma, parenting interventions, family relationship skill building, enhancement of educational skills, health awareness, vocational development, treatment planning and ongoing assessments, etc. based on participant need. Care Coordinators assist participants in navigating systems of care while providing a supportive treatment environment. 

Key Responsibilities

1. Facilitates individual counseling sessions with each caseload participant.   

2. Provides learning experience opportunities and offers clinical support to assist participants in meeting their treatment goals. 

3. Pro-actively links participants to both internal and external resources based on their treatment needs and follows up on the progress/status.

4.  Maintains a safe and gender responsive program environment. 

5.  Maintains appropriate and ethical boundaries with participants at all times. 

6. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. 

7. Maintain documentation in compliance with agency, HIPAA, 42CFR, and funder standards. Properly documents all services provided and any other documentation needed in the participant record and ensures that the golden thread is documented throughout the chart. 

8. Work with treatment team to develop and assess effectiveness of individualized treatment plans and participant progress.  

9. Ensure that all clinical documentation is completed in a timely and accurate manner, and entered into the various electronic systems. Confirms that there is a progress note for every scheduled appointment whether kept, missed, or canceled.  

Education and Knowledge, Skills and Abilities

 - Care Coordinator I – Drug and Alcohol registration recognized by  (DHCS)
 - Care Coordinator II - Drug and Alcohol Certification recognized by (DHCS)
 - High School diploma or equivalent 
 - First Aid Certified within 30 days of employment 
 - CPR Certified within 30 days of employment
 - A valid California driver’s license and automobile insurance
- Culturally competent and able to work with a diverse population
- Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
- Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
- Excellent verbal, written, and interpersonal skills
- Integrity to handle sensitive information in a confidential manner
- Action oriented. 
- Strong problem-solving skills
- Excellent organization skills and ability to multitask and juggle multiple priorities. 
- Outstanding ability to follow-through with tasks
- Ability to distinguish between therapeutic and social relationships and able to maintain clear boundaries. 
- Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
- Strong initiative and enthusiasm and willingness to pitch in whenever needed
- Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations 
 - Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
- Self-motivated, dependable, creative and proactive approach to work; understands the importance of    working independently and within a team environment.
- Openness to and comfort with change; and the ability to facilitate change in others.
- High degree of self-awareness and self-regulation.
- Acts with a sense of urgency to ensure the highest quality of care possible for our participants.
- Ability and willingness to learn new systems, topics, and methods
- Must not be on active parole or probation  

- Experience with Drug Medi-Cal Organized Delivery System
- Experience with ASAM Diagnostic Assessment
- Knowledge of gender-responsive, trauma informed and co-occurring treatment. 
- Knowledge of Clinical documentation (treatment plans, progress notes etc.)
- Experience working with criminal justice population 
- Bachelors Degree in Psychology, Counseling or Social Services
- Bilingual English & Spanish

Compensation: TBD
Type: Hourly/ Non-exempt
Status: CA
Benefits: HealthRight 360 offers a competitive benefits package.
Hours/wk: 40

Job Location