Supervising Care Coordinator- WRA

Job Overview

Are you an empathetic team player with great time management skills? Do you want to work for an organization that is making a difference in counties across California? Are you passionate about helping people make and sustain change in their lives? If so, HealthRIGHT 360 is currently looking to fill a Supervising Care Coordinator position opening at our Women's Recovery Association Program, located in San Mateo, CA. The ideal candidate has experience working with people with histories of homelessness and addiction, has good clinical documentation skills, and loves working as part of a team. In this position, you will gain experience working in a collaborative cross-functional team and help to make meaningful changes in the lives of many. Sound interesting? Below you will find a more detailed description of some duties and requirements for this position. 

The Supervising Care Coordinator is responsible for direct supervision of residential staff. Through supervision and training, the Supervising Care Coordinator ensures that all aspects of the residential processes and operations are functioning efficiently and in compliance with contracts and licensing regulations for the program. 

Key Responsibilities

Supervisory Responsibilities:

  • Responsible for direct supervision and training of Care Coordinators and Monitors.
  • Coordinates clinical schedules.
  • Handles aspects of management and day-to-day operations, including direct supervision and mentoring of subordinate staff.

Treatment Setting Responsibilities:  

  • In coordination with the Program Director and treatment team, ensures that all clinical processes occur.  
  • May be asked to maintain a caseload of clients in collaboration with the therapists on the residential team based on programmatic needs. 
  • Facilitates groups and individual counseling sessions focusing on issues related to early recovery from substance use.
  • Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Responds to emergencies as needed.
  • Responsible for safety and security of the program and mediates client grievances.  
  • Handles all facility issues including submitting maintenance and facility repair requests.  Manages all food and janitorial supply order and deliveries.
  • Attends required trainings and meetings for the agency. Plans and facilitates client celebrations and special events. May work weekends and holidays as needed.
  • Ensures the clinical schedule is implemented and followed.

Case Management Responsibilities:

  • Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.

Administration and Compliance:  

  • Maintains accurate documentation on all clients in accordance with guidelines established by HealthRIGHT 360 and to satisfy all regulatory requirements. 
  • Ensures that clients are in compliance with their treatment plans and other program requirements.
  • Makes treatment team aware of any discrepancies and follows up to ensure that discrepancies are addressed in a timely manner.
  • Completes required record reviews in a timely manner.
  • And other duties as assigned.

Education and Knowledge, Skills and Abilities



  • Knowledge of approaches to recovery and options for recovery support in the community.
  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency

Skills and Abilities

  • Excellent verbal, written, and interpersonal skills
  • Action-oriented. Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Professionalism, punctuality, flexibility and reliability are imperative
  • Integrity to handle sensitive information in a confidential manner
  • Outstanding ability to follow-through with tasks
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities


  • Knowledge of co-occurring disorders and trauma-informed treatment
  • Bilingual
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.)
  • Experience working with criminal justice population 
Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Mateo
Hours/wk: 40

Job Location