Supervisor - COVID-19 I&Q Program

Job Overview

I&Q programs serve as temporary housing for San Francisco residents who cannot otherwise isolate or quarantine due to COVID-19 diagnosis or exposure. The I&Q programs will operate 24-hour/7 days-a-week as a welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space. Alongside managing COVID-19 care and prevention, the focus is on utilizing the principles of harm reduction to serve people at increased risk of COVID-19 health complications, psychiatric crisis, substance related harms, trauma, homelessness, and death due to overdose.

The programs treat all participants with compassion, dignity, and respect, regardless of their medical, psychiatric, housing, or substance use status and needs. I&Q sites are staffed with a multi-disciplinary team including health workers, nurses, medical providers, safety monitors, custodians, and drivers. Priority will be given to participant safety, and all staff will be trained in overdose recognition and response. 

Isolation is used to separate people who have or are thought to have COVID-19 from those who don’t. Quarantine is used to keep asymptomatic persons who might have been exposed to COVID-19 away from others during the 14-day incubation period, while they watch for development of symptoms. Program participants are 18 and over adults who fall into one of four categories: 1. COVID positive by diagnostic laboratory test. 2. Person under investigation (PUI) with symptoms concerning for COVID-19 who either need to be tested or is awaiting test results. 3.  Asymptomatic Close Contact (ACC) to a positive case who needs to quarantine for 14 days since last contact to the confirmed case. 4. Someone who is confirmed negative for COVID-19 but needs a place to isolate away from others they live with who are positive for COVID-19.

This is a 9-month position from October 2020 through June 30, 2021. This is a 24 hour/7 days-a-week program and we have morning, evening, overnight ,and weekend shifts available.  Supervising Health Workers in COVID-19 Isolation and Quarantine (I&Q) Services provide direct supervision, oversight, coordination, support, and quality management to I&Q programs under the direction of the Director. The Supervising Health Workers are primarily responsible for direct supervision of I&Q program staff and daily operations, including participant care, staffing coverage, personnel and supervision matters, safety, crisis deescalation, daily operations, ongoing development, and others as they arise. Through staff supervision, training, and direct service, the Supervising Health Workers ensure that all aspects of the program are functioning optimally to create a safe, healthy, and welcoming milieu environment. The Supervising Health Workers act as the on site supervisor in the absence of the Director or Manager.

 

Key Responsibilities

  • Assisting in recruiting, hiring, onboarding, training, and supervising all I&Q staff and volunteers, including health workers, registered nurses, supervising health workers, janitors, drivers, and safety monitors.
  • Responsible for supervising COVID-19 prevention protocols are observed and ensuring the overall safety and operations of program site.
  • Setting trauma-informed, harm reduction tone of program setting, including overseeing all operational/facility and IT aspects of program functioning.
  • Supervising program and staff schedules, and ensuring adequate staff coverage at each shift to maximize safety and participant experience.
  • Assisting in organizing and leading internal program staff meetings, clinical, and administrative staff supervision including regular shift meetings and various ad hoc meetings.
  • Ensuring the overall quality of customer and health services at program.
  • Collaborating and liaising with primary stakeholders to coordinate program referrals and relationships bidirectionally, including local first responders, community-based organizations, the Department of Public Health, and others.
  • Utilize ‘servant leadership’ philosophy and practices when needed to be able to perform all job duties of all program staff (other than Registered Nurses).
  • Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles. 
  • Engage participants in compassionate ways to build motivation toward health initiatives in their own lives;
  • Intervenes and supervises all onsite crises.
  • Respond to participants’ needs, ensure that COVID-19 protocols are being addressed, and, to respond to crises (e.g. conflict) and overdose with crisis de-escalation interventions and Narcan.
  • Attend to COVID-19 program milieu to help maintain safe, stigma free space for participants. 
  • Provide harm reduction focused health engagement, health improvement activities, disease prevention, and other areas of participant health.
  • Work as active team member along with nurses, other health workers, janitors, safety monitors, drivers, and supervisors to maintain safety, calm tone, and cleanliness of program.
  • Complete program intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation.
  • Monitor COVID-19 safety adherence, medical well-being, intoxication, mental health, and withdrawal symptoms, and alert team members/medical professionals when needed.
  • If necessary, Provide proactive ‘warm-handoff’ referral and linkages for participants to hospital care, substance use treatment, health, and social services.
  • Chaperone “fresh air” breaks, “smoking Breaks”, on-site food service, laundry and other on-site services.

 

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • 1+ years of health services. 
  • Experience supervising staff. 
  • Lived experience of drug and alcohol intoxication.
  • Experience in crisis intervention and overdose reversal.
  • CPR/First Aid Certified (within 30 days of hire).

 Preferred:

  • Experience mentoring frontline staff.
  • Ability to train others on harm reduction, non-violent communication, crisis intervention/de-escalation, Naloxone use, and/or trauma-informed approaches.
  • Familiarity with community resources and systems of care in San Francisco. 

Skills and Abilities Required:

  • Professionalism, compassion, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. 
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Desired:

  • Knowledge of co-occurring disorders and trauma informed treatment. 
  • Experience working with criminal justice population. 
  • Bilingual. 
Compensation: $70,000.00-$80,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

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