Transportation Care Coordinator - MIST Normandie

Job Overview

The Misdemeanor Incompetent to Stand Trial (MIST) Program serves defendants in Los Angeles that are facing misdemeanor charges and found incompetent to stand trial. This population is often chronically homeless with severe mental health disorders and, without alternative resources must remain in the County Jail, until their maximum sentence is served or are restored to competency. The Los Angeles Office of Diversion and Reentry (ODR) has addressed the needs of this population through a diversion program that places them in residential community settings. The goal of MIST is to restore these individuals to competency whilst living and receiving treatment in the community. Program participants are under an active Court order and required to remain medication compliant while in residence. If restored to competency prior to their maximum date of treatment, participants are sent back to criminal court to face their charge(s). Upon successful program completion, misdemeanor charges are dropped, and program participants are transitioned into permanent supportive housing.

The Transportation Care Coordinator reports directly to the Operations Supervisor and provides transportation for all client services. The Transportation Care Coordinator will take clients to appointments in the community and assist them with filling out applications and completing doctor’s questionnaires. Additionally, this role will support all client care needs when not providing transportation. The Transportation Care Coordinator will build supportive, trusting relationships by demonstrating consistency and follow-through; collaborate within a multi-disciplinary team to develop achievable, short- and long-term goals; coordinate appointments, provide crisis interventions as necessary, facilitate client engagement groups, attend outings, and operate using a harm reduction approach. The Transportation Care Coordinator will support the client in navigating through systemic challenges and connect them to other community-based support services for successful coordination of after-care upon program completion.

Key Responsibilities

Provide Transportation: coordinate with the Case Manager to establish the weekly transportation schedule. Be aware of all transportation needs and changes that may occur in order to drive clients to and/or from: the LA County Jail, hospitals, all scheduled appointments, grocery stores as necessary, and provide transportation for the weekly outings. Other drives as assigned.

Activities and Outings: facilitates ongoing recreational activities on-site (e.g. Sports, Bingo, Karaoke, Talent Show, Holiday Decorating, Making Greeting Cards, Game Tournaments etc.) and chaperones the weekly outings.

General Client Support: this includes but is not limited to helping clients’ complete applications for: California Identification, General Relief and Cal Fresh, and filling out paperwork at doctor’s appointments. Additionally, this role may transport clients to pay their phone bills, cash their checks, or purchase personal items like clothing. Other support tasks as assigned.

Crisis Intervention and De-Escalation: successfully de-escalates client crisis situations and provides ongoing crisis intervention as necessary.

Training and meetings: complete all mandatory trainings, both in-person and online, and attends agency meetings as related to the field and remains current on best practices for case management.

Provides Culturally Competent Care: by maintaining appropriate staff/client boundaries at all times. Treating program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.

Other Duties as Assigned

Education and Knowledge, Skills and Abilities

Education and Qualifications Required:

  • High school Diploma or equivalence.
  • Must have proof of current COVID-19 Vaccines and Flu Shot .
  • Background Clearance.
  • Must not be on active parole or probation.


  • Bachelor’s Degree in a related field.

Knowledge and Experience Required:

  • Valid California Driver's license Class C, Class B Driver's license desired.
  • Ability to clear and maintain agency vehicle insurance coverage.
  • Professional driving experience.
  • At least one year working as a driver or care coordinator in a similar role.
  • Passion for working with underserved people.
  • Clear understanding of appropriate staff/client boundaries.
  • Knowledge of vehicle safety and maintenance.
  • Culturally competent and able to work with a diverse population.


  • Previous work experience with this population and knowledge of mental health.
  • Understanding and working knowledge of Harm Reduction.

Skills and Abilities Required:

  • Ability to read and interpret maps.
  • Professionalism, punctuality, flexibility, and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action-oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: $18.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Los Angeles, CA
Hours/wk: 40

Job Location