Women's Residential Step Down Manager - Women's RSD

Job Overview

The Program Manager is responsible for the direct management of the Women’s Residential Step Down facility. The Residential Step Down program provides a stable, safe living environment that is supportive of recovery for women who are stepping down from residential treatment and transitioning to outpatient treatment. Through supervision and training, the Program Manager ensures safety and care is provided in a trauma informed, culturally competent manner and the facility is functioning efficiently and in compliance with contracts and rules for the program.

Key Responsibilities

Program Management Responsibilities:

  • Plans and administers all aspects of the Women's Residential Step Down Program.
  • Directs and coordinates various activities within the program.
  • Coordinates with the intake/referral department to ensure smooth and effective admission processes for new clients and high utilization of the facility.
  • Ensures facility is in accordance with goals of the contract.
  • Provides direct services such as intake, assessment, crisis intervention and case management as needed.
  • Has ultimate responsibility for retention and completion of all clients.

Supervisory Responsibilities:  

  • Provides immediate supervision and guidance to the staff of the program.
  • Responsible for recruitment, hiring, direct supervision, and on-going training of all program staff and student interns.
  • Ensures staff is familiar with program policies, procedures, and practices.
  • Coordinates staff coverage, reviews and responds to vacation requests, and coordinates program services.

Facility Management Responsibilities:

  • Responsible for all operational functions of the Women’s Residential Step Down Program, including but not limited to maintenance, program supplies, meals and medical needs of clients.
  • Responsible for safety and security of the facility.

Administration and Compliance:

  • In accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements, ensures that staff maintains accurate documentation on all clients.
  • Perform regular audits to ensure contract compliance.
  • Coordinates with staff to make necessary corrections on all Electronic Health Records (EMR) discrepancies within a timely manner.

Education and Knowledge, Skills and Abilities

Education Required:

  • At least 2 years experience in substance use prevention or treatment programs in a residential setting.
  • 2 years supervisory experience.
  • Valid CA Driver’s License.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.


  • Alcohol and Drug Counseling Registration/Certification recognized by DHCS (e.g. CCAPP, CADTP).

Background Clearance Required:

  • Must not be on active parole or probation.

Knowledge Required:

  • Culturally competent and able to work with a diverse population.
  • Understanding of trauma informed care.
  • Experience working with issues of substance use, mental health, criminal background, and other potential barriers to economic self sufficiency.
  • Knowledge of community resources and providing case management.
  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications.


  • Experience with government contracts and compliance.
  • Knowledge of de-escalation skills and crisis intervention.
  • Experience working with co-occurring disorders.
  • Knowledge of clinical documentation (e.g. progress notes).
  • Experience working with criminal justice population.

Skills and Abilities Required:

  • Ability to work in a collaborative partnership environment.
  • Excellent verbal and written communication skills.
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Integrity to handle sensitive information in a confidential manner.
  • Excellent verbal, written, and interpersonal skills.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
Compensation: $55,000.00-$60,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location