Enhanced Care Management (ECM)

A Program of HealthRIGHT 360

HealthRIGHT 360 (HR360) is contracted with DHCS Medi-Cal Managed Care Plans (MCP) in various counties across California to provide Enhanced Care Management services. Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of members through systematic coordination of services. ECM is comprehensive care management that is community-based, high-touch, and person-centered. The goal is to help people engage in care, stay engaged in care, and take control of their health. 

Members are assigned to a Lead Care Manager (LCM) that meets them wherever they are — on the street, in a shelter, in their doctor’s office or at home — to meet their needs. LCMs provide assessment and screenings; linkages and navigation to primary care; BH services; social supports; appointment management and support; comprehensive transitional care; comprehensive care planning; member and family supports; and benefit enrollment services to ECM members.  

Location

Los Angeles County

Orange County  

San Francisco  

Solano County 

San Diego County

Days & Hours of Operation

Monday – Friday, hours vary slightly by program 

Eligibility for services

HR360’s target population for ECM services include adults who: are transitioning from incarceration, experiencing homelessness, are at risk for avoidable hospital or emergency department utilization, and/or with serious mental illness (SMI) and/or substance use disorder (SUD) needs. 

Interested participants must be assigned to contracted Managed Care Plans and meet DHCS additional criteria. Please call to inquire about eligibility. 

SMS Text Messaging Opt-In Consent Form

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HealthRIGHT 360 may send text messages (SMS or MMS) specifically for Enhanced Care Management (ECM) Services. Messages will support your eligibility and care, including appointment reminders, program updates, and other communications. By opting in, you agree to receive these messages on your mobile device. Your decision to receive or not receive text messages will not affect your ability to receive services from HealthRIGHT 360. Standard text rates may apply. Message. frequency varies. Carriers are not liable for delayed or undelivered messages. You can stop messages anytime by texting “STOP.” You can get help by texting “HELP.” View our Terms & Conditions and Privacy Policy.

When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.

Text messaging communication for Enhanced Care Management (ECM) is only available in the following counties. Please select the county you reside in. *

• San Diego
• Los Angeles
• San Francisco
• Orange
• I do not live in any of the above counties

If you do not live in the listed counties, unfortunately we cannot provide you with ECM services at this time.

Name *

First

Last

Mobile Phone *

(ECM) Mobile communication

Consent: by opting in, you agree to receive text messages from HealthRIGHT 360 on your mobile device. *

• Yes, I consent
• No, I do not consent

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Contact

Los Angeles – 714-380-8098

Orange County – 714-426-6893 

San Francisco – 408-891-6070

Solano – 949-210-8244

San Diego – 760-336-1305