Care Coordinator

Status: Full-time
Salary: $14.42 per hour, plus HealthRIGHT 360 offers a comprehensive benefits package
FLSA Status: Non-Exempt
Primary Location: San Francisco
Facilities: 214 Haight Street
Program/Department: Women’s Residential Behavioral Health Treatment

The mission of HealthRIGHT 360 (the best of Haight Asbury Free Clinics and Walden House) is to give hope, build health, and change lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, and substance use disorder treatment to over 22,000 uninsured Californians annually.

JOB SUMMARY

Care Coordinators are responsible for assessing client needs and strengths in support of health and recovery. Through counseling in individual and group settings, delivering curricula in accordance with program specific requirements and case management, Care Coordinators assist clients in navigating systems of care while providing a supportive treatment environment.

KEY RESPONSIBILITIES

Individual Treatment Responsibilities: facilitates individual counseling sessions with each caseload client. Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.

Treatment Setting Responsibilities: facilitates group counseling sessions and community meetings and teaches classes on various treatment-related topics. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log daily. Performs periodic house runs to ensure and maintain the safety and security of the facility. When assigned the DOT, documents and accurately distributes client money, ensures client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones. As needed, accompanies clients to offsite appointments related to their treatment. Attends required trainings and meetings. Plans and facilitates client celebrations and special events. May work weekends and holidays as needed.

Documentation Responsibilities: collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

And, other duties as assigned.

EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:

Education
Required :
-Registration with Drug and Alcohol Certification recognized by ADP
- High School diploma or equivalent
-First Aid Certified within 30 days of employment
-CPR Certified within 30 days of employment
-A valid California driver’s license
Desired :
-Drug and Alcohol Certification recognized by ADP
-Bachelor’s Degree in related field

Background Clearance
Required:

-Must not be on active parole or probation

Knowledge
Required:
-Culturally competent and able to work with a diverse population
-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
-Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency

Skills and Abilities
Required:

- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
-Excellent verbal, written, and interpersonal skills
-Integrity to handle sensitive information in a confidential manner
-Action oriented. Strong problem-solving skills
-Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks
-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
-Strong initiative and enthusiasm and willingness to pitch in whenever needed
-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
-Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
Desired:
-Knowledge of co-occurring disorders and trauma informed treatment
-Knowledge of Clinical documentation (treatment plans, progress notes etc.)
-Experience working with criminal justice population
-Bilingual 

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